The purpose of leadership is to accomplish the mission- to get the
job done. This challenge to get the job accomplished is the same whether
a soldier is a squad leader, a leader in a staff assignment, or a
company first sergeant. This challenge also applies whether the people
being led are active-duty soldiers, Army Reservists, National Guardsmen,
civilians, or retirees. -SMA Glen E. Morrell, "NCOs Are the ‘Vital Link
in the Chain of Command.’" ARMY, Oct 1985, p. 64
Contrary to what many believe, leadership is both an art and a
science.... Leadership must be studied as a science and applied as an
art. -MSG Douglas E. Freed, "Learning to Lead." Army Trainer,
Fall 1987, p. 29
If you’re technically and tactically proficient, if you comply with
the Army’s standards and policies, and if you lead by example, you won’t
have any problem. If you don’t, you’ll have problems with your soldiers.
You can’t fool them. You never could, and you never will. -SMA Glen E.
Morrell, "Soldiers Deserve the Best Leaders." Soldiers, Dec 1985,
p. 8
Leadership is the overriding encompassing competency.... This
competency tightly meshes with FM 100-5 [Operations]- the most
essential dynamic of combat power is competent and confident officer and
noncommissioned officer leadership. Leaders inspire, direct, motivate,
give cause to and provide the will to win in conflict, and this, too, is
powerful stuff. -CSM Marcelino Malavet, "Regimental Command Sergeant
Major." Military Police, Jan 1994, p. 4
A leader does not "choose" the best or most opportune time in which
to lead. A good leader takes the challenge whenever and wherever it
presents itself and does the best he or she can. -SMA Richard A. Kidd,
in "The Army’s SMAs from the Beginning to the Present." NCO Journal,
Summer 1994, p. 13
You must...love being a soldier; love being around other soldiers;
love leading, training, and caring for soldiers and their families; be
technically and tactically proficient; be dedicated, motivated,
physically fit, mentally alert, and morally straight; believe in your
fellow soldier, in your Army, and in your nation; strive to be all you
can be. And, if you’re a leader, want the same for those in your charge.
-SMA Richard A. Kidd, "Being a Soldiers." Soldiers, May 1994,
inside back cover
As the enlisted leadership, we are always there, and because we are
always there, soldiers expect more from us. They expect us to understand
them, help them, suffer with them- and if necessary, to live or die in
combat with them. We are theirs, and they are ours. They are a
reflection of ourselves, and we are what they have made us. Those NCOs
who consider themselves a success should never forget that they are a
product of successful soldiers with whom they served and led. -CSM
John W. Gillis, "NCO Leadership at the Company Level." Armor,
Nov-Dec 1981, p. 9
The one thing that makes a group especially important...is its
dedication to an ideal or principle greater than the individual
himself.... Leadership cannot exist apart from the human need for a
sense of meaning. Soldiers derive that sense from confidence in their
abilities to succeed, respect from their superiors and associates,
membership in an important group, and service to an ideal greater than
themselves. -MSG John McLennon, "How Do You Set Their Souls on Fire?"
NCO Journal, Fall 1991, p. 13
Leadership is character in action. -The Noncom’s Guide, 1948,
p. 15
We don’t need "leaders" who stay warm on cold days by oil barrels
while their men freeze on the grenade ranges. If they get cold, the
leader ought to get just as cold. And when he marches back to the
barracks with them after that kind of day, they know he is one of them.
-Drill Sergeant Karl Baccene, in "It’s Tough to Be the First Domino."
ARMY, Feb 1971, p. 41
There is no secret to good leadership and good units. Our profession
is a way of life. We must set the standard of excellence, meet that
standard, and help all soldiers to meet it.... Throughout my career I
have observed that great leaders at all levels focus on the mission. -SMA
Glen E. Morrell, "Hard Work, Leadership Still Keys to Quality." ARMY,
Oct 1984, pp. 53, 51
During World War II the Army [interviewed] thousands of soldiers to
get their ideas on leadership. [The top two qualities men thought good
leaders should have are ability, and interest in the welfare of the
men.] -Handbook and Manual for the Noncommissioned Officer, 1952,
pp. 4, 5
It being on the non-commissioned officers that the discipline and
order of a company in a great measure depend, they cannot be too
circumspect in their behaviour towards the men by treating them with
mildness, and at the same time obliging every one to do his duty. By
avoiding too great familiarity with the men, they will not only gain
their love and confidence, but be treated with a proper respect; whereas
by a contrary conduct they forfeit all regard, and their authority
becomes despised. -MG Frederick von Steuben, Regulations for the
Order and Discipline of the Troops of the United States, 1779, p.
148
Noncommissioned officers can do much to prevent the commission of
offenses by members of their command, both when on and when off
duty...by studying their men and taking an interest in their welfare; by
exercising restraint and common sense while at the same time preserving
discipline. Some men can be handled only with stern and severe measures,
while others are ruined if so handled. Sometimes a quiet talk from a
noncommissioned officer whom the man respects [is the most] beneficial.
-Noncommissioned Officers’ Manual, 1917, p. 34
NCOs like to make a decision right away and move on to the next
thing...so the higher up the flagpole you go, the more you have to learn
a very different style of leadership. -CSM Douglas E. Murray, USAR, in
"Broadening the Picture Calls for Tuning Leadership Styles." ARMY,
Dec 1989, p. 39
Leading and training soldiers is a lot like being a parent. Teach
them right from wrong, set the right kind of example for them by your
words and deeds, and hope for the best! My first platoon sergeant, SFC
Zopp, would always say: "There is no such thing as a "dud," it’s just
that some soldiers need closer and more continuous supervision than
others!" -CSM Jimmie W. Spencer, in A Treasury of NCO Quotations,
1997, no page number
The title of sergeant major evokes many images: the steady,
courageous leader whose very presence calms and settles his men on the
eve of battle; the articulate, demanding senior NCO of the battalion who
accepts only the highest standards of appearance, performance, and
training; the experienced senior leader who always seems to have the
answer or knows where to get it; and the ever-present embodiment of
higher level commanders whose ability to communicate directly with line
troops is so often taken for granted. -The Sergeants Major of the
Army, 1995, p. 4
[The Sergeant Major] ought to be the universall procurer of the
souldiers good, procuring their payes, and that they be succoured in
their necessities and wants.... It toucheth not onely the Sergeant Major
to be a generall maister of all Militarie discipline, and the universall
procurer of all necessarie things for the souldiers bodies (as I have
sayd) but he is also precisely bound to be the procurer of their soules
health. -The Theorike and Practike of Moderne Warres, 1598, pp.
110, 111
The sergeant major...lives by principle, searching his conscience
daily and making decisions based on tolerance, humility, understanding,
and real affection for all the men and officers concerned.... More than
any other person, the sergeant major respects the fitness and necessity
of the status quo. At the same time, he burns to see change and
adjustment benefit the individual soldier. Deaf ears in both the officer
corps and the enlisted ranks have thrust him into the role of
interpreter. He belongs to two worlds. How well he does his job depends
upon how well other people understand what it is. -SGM Robert B. Begg,
"Sergeant Major." ARMY, Jan 1966, p. 39
If there is a good RSM there is a good regiment- a bad one and life
becomes hell! -RSM R. Hopton, in On the Word of Command, 1990, p.
178
One of the greatest rewards that goes with the job [of CSM] is having
the chance to shape the Army. You can influence the destinies of
soldiers and make the Army better. You have a say in what the Army is
going to be, through your day-to-day actions and your dealings with
soldiers. -CSM Frank Meads and other CSMs, in "Command Sergeant Major: A
New Breed of ‘Old’ Soldier." Soldiers, Mar 1981, p. 29
[Our BN CSM] is our voice in things that need to be ironed out at a
higher level, things we aren’t able to handle ourselves. -1SG Robert
Spencer, in "Command Sergeant Major: A New Breed of ‘Old’ Soldier."
Soldiers, Mar 1981, p. 31
When you’re sergeant major of a battalion you pick up the phone and
things really move. -SMA Leon L. Van Autreve, "As I See It." Soldiers,
Jul 1975, p. 9
The serjeant major, being at the head of the non-commissioned
officers, must pay the greatest attention to their conduct and behaviour,
never conniving at the least irregularity committed by them or the
soldiers, from both of whom he must exact the most implicit obedience.
He should be well acquainted with the interior management and discipline
of the regiment, and the manner of keeping rosters and forming details.
-MG Frederick von Steuben, Regulations for the Order and Discipline
of the Troops of the United States, 1779, p. 144
The sergeant major uses the knowledge and experience he’s gained over
the years to make the efforts of the enlisted men more effective. He
knows the best routes to follow through (and outside) channels to carry
out any order or request. He uses this knowledge to teach others, and to
make the whole command operate more smoothly and effectively. Some day,
the sergeant major is going to retire. When that day comes, he wants his
hard-earned wisdom to go on working for the good of the command.
3. The third pillar is individual study and self improvement. This
includes staying current on new battle doctrine and enrolling in
self-development training and education. -SMA Julius W. Gates, "From the
Top." Army Trainer, Fall 1989, p. 4
The most enduring legacy that we can leave for our future generations
of noncommissioned officers will be leader development. -SMA Julius W.
Gates, "From the SMA." NCO Call, May-Jun 1990, inside front cover
We have to, over a period of time, develop our NCO corps. We have to
train those young men that we want as NCOs; and we must act to keep the
very best we can. They are the Army’s future. -GEN Edward C. Meyer,
"Chain of Command: It Links Private to President." Soldiers, Oct
1979, p. 8
Leaders Are Made, Not Born
A man cannot lead without determination, without the will and the
desire to lead. He cannot do it without studying, reading, observing,
learning. He must apply himself to gain the goal- to develop the talent
for military leadership.... Leaders are developed! They are guided by
other leaders; but they are made- largely self-made. -MSG Frank K.
Nicolas, "Noncommissioned Officer." Infantry, Jan 1958, p. 79
If leaders were born, there would be no requirement for leadership
schools or Officer and NCO Candidate Courses. Of course, much technical
information is taught in these courses, but great emphasis is placed on
teaching...how to lead. -DA Pam 360-303, The Challenge of Leadership,
1969, p. 1
Leaders are made, not born. -GEN John A. Wickham, address to SGMs,
Collected Works, 1987, p. 143
Leadership is not a natural trait, something inherited like the color
of eyes or hair.... Leadership is a skill that can be studied, learned,
and perfected by practice. -The Noncom’s Guide, 1962, p. 38
Truthfully, it can be said that noncommissioned officers are made,
not born, no matter how much rumor to the contrary. -SFC Daniel D.
Brown, in "The NCO" In Their Own Words, 1991, no page number
Though some personalities lend themselves to leadership easier than
others, everyone can lead, for leadership is learned. -Michael L. Selves
(former NCO), in A Treasury of NCO Quotations, 1997, no page
number
Leadership Evaluation by Soldiers
Who judges leadership, who determines that you are an NCO leader?
Some will say the Army does, because the Army promotes you. Some say
your superiors do, because they judge your success or failure. I say,
the soldier determines what leadership is, because he is the one who
must follow you into combat.... Those who think we should concentrate on
values other than the hard values of the battlefield- those simple
values of living or dying, winning or losing- are wrong.... Battles can
be lost in many ways, but they can be won by leadership- demanding, hard
driving, yet sensitive leadership. Your soldiers know this, and look to
you to provide that leadership. -CSM John W. Gillis, "NCO Leadership at
the Company Level." Armor, Nov-Dec 1981, p. 8
[If you are more worried about] personal rewards, evaluations, or
what "the boss" is going to think...than about the mission and the
soldiers, resolve it immediately or get out of the leadership business.
Your soldiers will recognize and "tune out" a phony in a very short
time. -CSM John D. Woodyard, "My LT and Me." NCO Journal, Winter
1993, p. 10
What do young soldiers want? During my travels to units throughout
the Engineer Corps, I have asked this question many times. The number
one response is: a good, fair, caring, and strong leader. -CSM Roy L.
Burns, "Retaining the First-Term Soldier." Engineer, Apr 1995, p.
65
Soldiers...expect their sergeants to be professional, set the
example, and kick them in the butt when they need it. -SMA Julius W.
Gates, "Noncom Know How." Soldiers, Aug 1987, p. 21
Private eyes, known for stalking from within shadows, are watching
you. Your every action is discreetly noted. Chapters can be written on
your appearance. Comments on your attitude can fill volumes. These
"private eyes" are not mysterious soldiers, but young, inquisitive
observers. They’re watching to pattern themselves after you in their
pursuit of successful soldiering.... To succeed, private eyes make
numerous, spilt-second evaluations every day. For most, appearance and
attitudes speak louder than words. -MSG Stephen J. Sanderson, "Private
Eyes- They’re Watching You." EurArmy, Oct 1988, pp. 4, 5
It is very clear to subordinates whether the leader has the unit’s
best interest at heart, or his own. -Michelle A. Davis (NCO family
member), in Command, Leadership, and Effective Staff Support,
1996, p. 150
Evaluating Leadership
If you want a practical guide to leadership, think back over your own
Army service. What were your best leaders like? What was wrong with the
poor ones? Who is the best leader in your company or regiment? Why? In
the virtues and shortcomings of others you will see...what a leader
should and should not do. -The Noncom’s Guide, 1962, p. 44
We need to examine ourselves from time to time: to see if we measure
up as good leaders.... Pull out that worn copy of FM 22-100 and read it
again. You may find it a whole lot more interesting this time. -SMA
Silas L. Copeland, "Winding Down of War Calls for Top Leaders." ARMY,
Oct 1971, p. 27
When NCOs stand in front of their soldiers, they will see a
reflection of themselves. Look into their eyes, and you’ll know how well
you are leading. -SMA Gene C. McKinney, "Our Army- In Touch with
America." ARMY, Oct 1995, p. 33
If a noncommissioned officer fails to get the respect his rank
entitles him to he had better start looking more closely at the guy he
shaves every morning. -MSG Frank J. Clifford, "How to Be a Noncom."
Combat Forces Journal, Dec 1954, p. 25
Training and leading are full-time jobs. If you want to see how big
each is, take a piece of paper and write "Training" on the top left and
"Leading" on the top right. Now list below each area the
responsibilities you have to your subordinates. You will run out of
paper long before you run out of responsibilities. Recommitting
ourselves to leading and training is like spring cleaning the garage. We
get rid of junk and outdated ideas that are taking up space and are
prohibiting us from storing important and current information, thoughts,
and ideas. -CSM Robert A. Dare, "NCOs for the XXI Century Army." NCO
Notes, No. 96-2, Sep 1996, p. 2
Faults [can attach] themselves like barnacles. -SGT Ben Moskowitz,
"Revise Article 15." ARMY, Nov 1952, p. 82
Soldiers...will tax the abilities of those appointed over them with
their demands for aggressive, positive leadership to provide the
guidance they need to become professionals. -SMA William A. Connelly,
"The Worsening Plight of the ‘Army’s Own.’" ARMY, Apr 1980, p. 9
There are no bad units with good leadership, and there are no good
units with bad leadership- at least not for long. What will your unit be
like? -CSM Roy C. Owens, "Thoughts for New Sergeants." Infantry,
May-Jun 1988, p. 19
Leadership and Respect
Even when soldiers behave in immature or hostile ways, your duty is
to treat them with respect by responding professionally.... Any time
you, as a leader, degrade a soldier, you have violated your contract to
make subordinates winners. -MSG John McLennon, "How Do You Set Their
Souls on Fire?" NCO Journal, Fall 1991, p. 13
A quiet, imperturbable temper, combined with firmness and resolution,
will of itself enforce obedience and command respect. -Customs of
Service for Non-Commissioned Officers and Soldiers, 1865, p. 148
The noncommissioned officer...who always does his duty and requires
others to do the same, will always command respect, admiration, and
obedience. -Noncommissioned Officers’ Manual, 1917, p. 17
You will initially receive respect, based upon your leadership
position, but you can only retain...respect and confidence through daily
examples of courage, candor, competence, and commitment....
Soldiers...want to have a leader to look up to. -TC 22-6, The Army
Noncommissioned Officer Guide, 1990, pp. 36, 42
When a new battalion commander called to say he would be late for a
scheduled briefing from an NCO in the S3, it told us a great deal about
what kind of commander he would be. This kind of respect for
subordinates’ time means a great deal to soldiers. -MSG Arnold L.
Taylor, in A Treasury of NCO Quotations, 1997, no page number
Never say "lower enlisted soldiers"- always say "junior enlisted
soldiers." Don’t use the term "common soldier"- we are all soldiers in a
common cause. -SMA Gene C. McKinney, address, 1996 AUSA Convention
Leading by Example
Now more than ever our young soldiers need heroes. They look up to
us, as their leaders, for guidance and moral strength. We are constantly
in their eyes. They watch, evaluate, compare, categorize, judge, and
form opinions about us based on what we demonstrate to them. If we
disillusion or disappoint them by improper conduct, we lose them. It is
as simple as that.... Our young soldiers [yearn] for discipline and
guidance. As leaders we must ensure we don’t let them down. -CSM Joshua
Perry, "Regimental Command Sergeant Major." Military Police, Jun
1990, p. 4
Our young soldiers are at an age and period in their lives when they
are easily influenced. If exposed to the right role model and
leadership, their character traits can be positively influenced, and
they can become better soldiers as well as better citizens. -CSM David
P. Klehn, "Vantage Point." Military Intelligence, Jul-Sep 1989,
p. 3
A Corporall, being an Officer...his carriage and behaviour should
bee, such that all his Squadron might take good example thereby. -Anima’dversions
of Warre, 1639, p. 195
You are supposed to be a yardstick for the men to measure their own
performance of duty. -The Noncom’s Guide, 1948, p. 20
A good example will be copied both consciously and unconsciously. -The
Noncom’s Guide, 1955, p. 466
It’s a fishbowl environment out there. You spend 24 hours a day with
your soldiers. You can’t B.S. your way and be a good leader. If you’re
not honest with them, they’re so close they can see it. When they need
you to do something and you say you’ll do it, and you blow it off,
they’ll see that too. You’re forced to become a good leader or you get
pushed out of the way to make way for someone else to fill the gap and
take on the responsibility. -MSG Earl Shelley, Desert Storm, "Moving
Beyond Victory." NCO Journal, Summer 1991, pp. 16-17
The worst NCO I ever met was the equivalent of a Jedi master in the
art of "Do as I say and not as I do." -SGT Gary St. Lawrence, "Learning
from NCOs." INSCOM, Aug-Sep 1989, p. 5
The ability to lead by example has stood the test of time and rigors
of battle. -NCO Guide, 1992, p. 2
If the leader or mentor "walks his talk," an unbreakable bond forms.
The "Do as I say, not as I do," philosophy generates nothing but
contempt and lack of initiative in soldiers. -SGMs Bobby Owens, Miles
Pitman, Ben Moore, Arlie Nethken and Bill Miller, "The Warrior Spirit."
NCO Journal, Spring 1994, pp. 8-9
Soldiers do what they see their leaders do. -MSG Garry J. Grilley,
"To Close a Unit: Organize, Organize, ORGANIZE." NCO Journal,
Winter 1994, p. 15
Be you Corporal or General your appearance, your words, your actions,
even your very thoughts carry their influence with them either for good
or bad. -"Talks by the ‘Old Man.’" National Guard, Aug 1914, p.
241
When you’re first sergeant, you’re a role model whether you know it
or not. You’re a role model for the guy that will be in your job. Not
next month or next year, but ten years from now. Every day soldiers are
watching you and deciding if you are the kind of first sergeant they
want to be. -a 1SG, in Polishing Up the Brass, 1988, p. 102
The Serjeant Major is the first Non-Commissioned Officer in the
Regiment, and...must be master of every point connected with the drill,
interior economy, and discipline of a Regiment.... He should set an
example to the Non-Commissioned Officers by his activity, zeal, and
personal appearance. -A Dictionary of the Military Science, 1830,
p. 231
Sharing Hardships
Come on my boys, my brave boys! Let us pray heartily and fight
heavily. I will run the same hazards with you. Remember the cause is for
God and yourselves, your wives and children. -Sergeant-Major-General
Philip Skipton, 1642, in An Anthology of Military Quotations, p.
175
The hardships the soldier must endure, the leader must also endure. -What
the Soldier Thinks: A Monthly Digest of War Department Studies on the
Attitudes of American Troops, WWII, Nov 1944, p. 5
One of the most important codes [is] shared hardship, which binds
your men to you. -TGGS Special Text No. 1, Leadership for the Company
Officer, 1949, p. 66
You cannot afford to be a prima donna. Always be willing to set the
example, fully participate in all activities, and share the hardships as
well as the triumphs. -CSM Charles T. Tucker, "NCOs: The Passport to
Effective Training." Engineer, Fall 1985, p. 9
In war, if a great end can be accomplished by dispensing for a short
time with the conveniences of daily life, it shortens the total amount
of suffering and deprivation to do so; and commanding officers should
not hesitate to dispense with the comforts to which they may be
accustomed, and soldiers should endure, without murmuring, what has a
tendency to shorten their sufferings in the aggregate. -Customs of
Service for Non-Commissioned Officers and Soldiers, 1865, p. 268
It is our sergeants above all who live by the words of a young George
Marshall when he said, "When all are tired, cold, and hungry at the end
of the day, it is the leader who puts aside his personal discomfort to
look to the needs of his soldiers." -GEN Carl E. Vuono, Collected
Works, 1991, p. 381
Leadership Presence
The most valuable resource is the soldier. He, or she, must trust the
leader. If the troop is unable to see the squad leader, platoon
sergeant, or platoon leader, how can the trust be gained? The principle
of visibility is an exercise that must be practiced in a sincere manner.
You are only able to do this in the soldier’s territory, not in the
platoon office. -CSM James W. Frye, "From the Regimental Sergeant
Major." Military Police, Winter 1984, p. 3
When a soldier looks up on the battlefield he will not see his first
sergeant, sergeant major, company commander, battalion commander...he
won’t even see his platoon sergeant! HE WILL see HIS
sergeant! -NCO Lessons Learned, Oct 1989, p. 12
Back at headquarters is where you solve the biggest problems and
prepare yourself to tackle still others, but the best study of
soldiering is soldiers themselves, and you cannot do that sitting behind
a desk.... It was important, I thought, that besides visiting the troop
units we also get to what I call the "two-four-sixes," the detachments
of only two people here or four there or six over that way. -SMA William
G. Bainbridge, Top Sergeant, 1995, pp. 346, 201
Don’t command from the golf links [or] other pretenses at leadership
by remote control. -SFC Forrest K. Kleinman, "Tips on Troop Leading."
ARMY, Aug 1958, p. 43
If the first sergeant and sergeant major are tied to a desk, they are
short-changing their NCOs and soldiers. That should never be allowed to
happen. I am not saying that first sergeants and sergeants major do not
get involved in paperwork. Certainly they do. But they have to balance
that desk time with field time. -SMA Glen E. Morrell, "As the SMA Sees
It." Army Trainer, Fall 1984, p. 23
Leadership Through Inspiration
Wake up in the morning thinking of new ways to inspire men to do
things.... You add on to the ego [a soldier’s] got, not tear it down.
-Drill Sergeant George Baker, in "Drill Sergeant." Army Digest,
Aug 1968, pp. 21, 22
Inspiration is the best means of influence. -SSG Christine L. Lansaw,
in "The NCO" In Their Own Words, 1991, no page number
Sergeants must inspire soldiers to be more than they ever thought
they could be. -CSM James A. (Art) Johnson, "Vantage Point." Military
Intelligence, Apr-Jun 1991, p. 3
You [SGMs] must develop technical and tactical proficiency in
yourself and your subordinates and instill in them a spirit to achieve
and win. Instill in them the thirst for running with the swift- running
with the swift instead of with the halt and lame. -GEN John A. Wickham,
Collected Works, 1987, p. 144
In the building of our lives we have the examples of men who have
gone before- men who are with us now...to whom we may look for
inspiration. -The Old Sergeant’s Conferences, 1930, p. 135
Mentoring
We have to identify [those we want to retain] early, take them under
our wings and develop them, teach them what they need to know, and send
them to the noncommissioned officer education schools. If we do this in
a timely manner, they will be much better leaders. At the same time,
they will make the unit stronger. Ultimately, this will make the U.S.
Army stronger. -SMA Glen E. Morrell, "Soldiers Deserve the Best
Leaders." Soldiers, Dec 1985, p. 6
[1SG Felix Helms] was tough as nails, but he always looked out for my
best interests.... He was always trying to teach me something. I’d be on
my way out the front door for the day and he’d call me in and say, "Come
here, let me show you how to run a suspense file." Or, maybe it was how
to counsel or how to set up a duty roster. It doesn’t really matter.
When you get down to it, it’s not about what skills he taught me, it’s
the fact that he gave a damn about me. -SMA Gene C. McKinney, in "SMA
McKinney Launches Each Day with NCO Creed." NCO Journal, Fall
1995, pp. 15-16
CSM [John] Woodyard believed that mentorship was a fulltime
responsibility. We found out, after his untimely death, that nearly 30
NCOs from previous assignments routinely corresponded with him seeking
advice, support, and to discuss successes and failures.... Obviously, he
made a positive impression on his fellow NCOs from years gone by and his
counsel withstood the test of time. -LTC Gary J. Motsek, "CSM Woodyard’s
Counsel, Influence Touched Many Lives." NCO Journal, Winter 1994,
p. 22
Someone saw something in you once. That’s partly why you are where
you are today. Whoever it was, had the kindness and the foresight to bet
on your future. In the next 24 hours, take 10 minutes to write a
grateful note to the person who helped you. -CMSgt Kathy Ballard, in
"Banquet Honors Outstanding Airmen of the Year." Spacemaker, 16
Feb 1995, p. 10
Leaders don’t develop subordinates so much as they give them the
means by which they can develop themselves. -MSG John P. Fillop, "An
Architecture for Effective Counseling." Army Communicator, Winter
1988, pp. 10-11
Closely related to training is the concept of mentoring or guiding
others. To be an effective mentor, you need the experience and wisdom of
your years. You also have to care. If you really care about your
soldiers, then you will devote the necessary time and attention to
guiding them. Mentoring can take place anywhere. It is a key way to lead
and to strengthen Army values. -DA Pam 600-25, US Army NCOPD Guide,
1987, p. 18
An effective way to help junior officers and NCOs realize their
potential is to look at them two grades higher than they are at the
present time, and focus on that. -COL Donald L. Langridge, in A
Treasury of NCO Quotations, 1997, no page number
Mentoring and teaching are so important because the payback is so
great. -CPT Edward L. Woodus and 1SG David Spieles, in A Treasury of
NCO Quotations, 1997, no page number
Encouraging Soldiers and Building Confidence
The platoon sergeant’s job is one of challenge. It requires long
hours, patience, and a desire to see others succeed.... You have a
chance to make a difference, a chance to watch people grow.... As a
platoon sergeant you may not get a lot of pats on the back. But the
soldiers look to you for words of encouragement.... Bringing out the
best in each soldier...gives the most satisfaction. -SFC Jack D.
Pferdner, in "The Platoon Sergeant." Sergeants’ Business, Mar-Apr
1989, pp. 14, 15
All behavior in a stressful situation can be thought of as the result
of either confidence or despair. The confidence factor grows whenever
the soldier controls or eliminates a threatening situation by his own
actions. When the same or a similar situation occurs again, he
anticipates that he will be able to cope with it successfully because of
his prior experience.... Accordingly, the Infantry leader must develop a
soldier who knows what to do and when to do it, who wants to do
it, and who can do it when the pressure is on. -1SG Walter D.
Stock, "Leading to Confidence." Infantry, May-Jun 1978, p. 20
The great thing about the British Army today is the encouragement to
the young man to give of his best, to do well, and be interested.... We
believe that if you take the positive qualities of the soldier and
develop them along the right lines to get the proper response and the
encouragement, you will achieve the result you desire. -RSM J. C. Lord,
To Revel in God’s Sunshine, 1981, p. 133
A soldier with low confidence needs your support and encouragement. -TC
22-6, The Army Noncommissioned Officer Guide, 1990, p. 32
Forward! If any man is killed, I’ll make him a corporal! -CPT (LTG
and former 1SG) Adna R. Chaffee, 6th Cavalry, the 1870s Kiowa-Comanche
campaign, Indian-Fighting Army, pp. 133-134, 280
What sergeants do is build in the soldiers enough confidence in their
ability to do their job under any circumstances so that they will do it
under pressure. -GEN Donn A. Starry, "Sergeants’ Business." Military
Review, May 1978, p. 7
A soldier’s confidence will grow if you show that you respect him and
have faith in his ability. -The Noncom’s Guide, 1965, p. 49
A sergeant major once said, "Good sergeants aren’t made; they’re
grown." But growth requires room. Where leaders lack confidence, there
isn’t room. But one leader with confidence can create a climate where
sergeants can grow. -"Sergeants Make It Happen." Field Artillery,
Aug 1989, p. 24
Leadership Caring
Many junior leaders get confused about the term "taking care of
soldiers." They think that taking care of a soldier is releasing a man
at 1630 to go home...when, in fact, taking care of soldiers is training
them properly- making sure they’re prepared for the next soldier of the
month board, for example, which may mean not letting them go at 1630.
-1SG Lloyd Smith, in "A Time to Become ‘Accelerated.’" ARMY, Mar
1989, p. 49
Soldiers...are supposed to take care of themselves; all you do is
tell them how. -94-year-old SGM William Harrington, in "From the Parade
Grounds of the Past to the Center Stage of the Present." ARMY,
Dec 1989, p. 43
When we say, "Leaders care for their soldiers," we mean they are
genuinely concerned about the problems soldiers face from day one!
Leaders care "bone deep" not just "skin deep." When a soldier has a
personal problem, the caring leader strives to assist in dealing with
the problem head-on, whether the problem occurs during the soldier’s
reception or during reassignment to a unit. -CSM Roy L. Burns, "Bridge
the Gap." Engineer, Feb 1993, p. 45
We talk about leadership and say that to be a good leader you must
have candor, commitment, courage, and competence. If you truly
care...you will do all those things. If you care about our
nation, if you care about the Army, if you care about the
soldiers and their families, you’ll ensure you possess those qualities.
-SMA Richard A. Kidd, in "SMA Speaks about Promotions, Leadership."
Korus, Apr 1995, p. 7
A Serjeant or Corporal of a company must visit the sick in the
infirmary twice every week.... If any Serjeant or Corporal is a patient
in the infirmary, he must be aiding and assisting to the Doctor in
keeping order and decency among the patients, and in detecting any mean
practices committed in the infirmary. -The Military Guide for Young
Officers, Vol 1, 1776, p. 248
Everybody tries for a pass every night these days. As usual, most of
us NCOs do without and let the boys have them. -SGT Henry Giles, WWII,
The G.I. Journal of Sergeant Giles, p. 16
Take care of each man as though he were your own brother. He is. -SMA
William O. Wooldridge, "Understanding Soldier Problems." Army Digest,
Apr 1967, p. 5
If a soldier knows you care about him, he’s more apt to work harder
for you and the Army. The biggest thing I’ve learned as a leader...is to
let a soldier know that you care for him, that you think a lot of him,
and that you expect a lot from him. -Drill Sergeant David Blouin, in
"Getting Back to the Basics." Sergeants’ Business, Mar-Apr 1989
p. 5
The perception from the junior enlisted ranks is that senior leaders
are mainly worried about protecting their own interests and retirement
benefits. But I think if a private sat in on this [1996 Senior Enlisted
Leadership Conference as] I have, it would change his perception of the
Army dramatically. It’s not just what these sergeants major say,
it’s how they feel. You can see it in their eyes- they really care about
helping all soldiers. -SSG Joseph Lister, in "Senior Enlisted Leaders
Discuss Current Issues." NCO Journal, Summer 1996, p. 22
The strength of the noncommissioned officer corps comes from their
genuine concern for the soldiers. -SGM Tommy Johnson, in TRADOC Pam
525-100-4, Leadership and Command on the Battlefield: Noncommissioned
Officer Corps, 1994, p. 32
Leadership Climate
Every good soldier wants to live in an organized environment, secure
in the knowledge that he or she will not be threatened or harassed by
others, confident that his or her efforts will be recognized, and aware
that the nonproductive soldier will be invited to leave. In such an
environment, soldiers will be proud of their units and will demonstrate
that pride with their performance and behavior. -SMA William A.
Connelly, "The Soldier Remains Our Ultimate Weapon." ARMY, Oct
1979, p. 24
Leaders must create and sustain a leadership climate where fighting
skills, innovations, competence, character development, and caring are
rewarded- a climate where young people can grow to the fullest of their
natural talents, and where young people can make mistakes and still
survive. -FM 22-600-20, The Army Noncommissioned Officer Guide,
1986, p. 44
The Army cannot tolerate an atmosphere of permissiveness. On the
other hand, mistakes which are made in the learning process must be
accepted lest we stifle creativity and enthusiasm. -NCOPD Study,
Vol 2, 1986, p. J-9
Squad leaders, platoon sergeants, and first sergeants...create the
leadership environment in which today’s Army concepts thrive or expire.
-SMA Leon L. Van Autreve, in Guardians of the Republic: A History of
the Noncommissioned Officer Corps of the U.S. Army, 1994, p. 353
We ought to work to develop an environment...where the mission is
accomplished, but the "Can Do" attitude is replaced by the "Can Do, But
Do It the Right Way" attitude.... We must refuse to promote a mindset
and philosophy that goes against the honor, honesty, and commitment to
high ideals the NCO Corps should stand for.... NCOs know what to do in
combat when given an unlawful order. But, in peacetime garrison and
field settings, ethical problems are more subtle, if not more
prevalent.... We need to teach our young NCOs that if it can’t be done
within the system, if it can’t be done legally and ethically, then it
doesn’t need to be done. -MSG Jack D’Amato, "‘Nobody’s Business’ Creates
Ethical Dilemmas." NCO Journal, Winter 1995, pp. 6, 7
"Zero Defects" is a dumb motto, except in matters of integrity. -CSM
John W. Gillis, "A Matter of Integrity." Armor, Jan-Feb 1982, p.
9
Leadership Climate and Equal Opportunity
The success of our nation is dependent upon the contributions of
everybody doing his best to make our nation great. -CW4 Harry Hollowell
(former SGM), in Buffalo Soldiers at Fort Leavenworth in the 1930s
and Early 1940s, p. 53
While serving in [the French Foreign Legion] I had learned that there
were good and brave men outside my own country, and that courage,
obedience, self-abnegation, and national pride are not the monopoly of
any one race. -George Manington, 1895, in Rank and File, p. 413
[During WW II, when a Japanese-American unit from Hawaii was fighting
in Europe Ernie Pyle asked] "Sergeant, why did you push on against that
cluster of houses? You knew it was crowded with Germans." [The sergeant]
replied in words that became famous both in Italy and America: "We had
to. We fight double. Against the Germans and for every Japanese in
America." Reported Pyle: "And they’re winning both their wars." -James
Michener, Hawaii, pp. 789-790
Our country is founded on the proposition that all men are created
equal. This means that they should be equal before the law. They should
enjoy equal political rights, and they should have equal opportunities
for education, employment, and decent living conditions. This is our
belief, and we know it is right. We know it is morally right. And we
have proved by experience that the more we practice that belief, the
stronger, more vigorous, and happier our Nation becomes. -Harry S.
Truman (former CPL and CPT), address, 1952, Harry S. Truman: The Man
from Missouri, pp. 41-42
We want the Army to be society’s model of fair treatment. We want to
assure that all soldiers are treated fairly, not because it is necessary
but because it is right. -SMA Silas L. Copeland, "Let’s Build a Better
Army." Soldiers, Jul 1971, p. 5
Many improvements [in quality of life] do not cost much...improved
human relations, for one, and assuring the self-esteem and pride of all
soldiers. How we as leaders treat one another can set an example. If we
are intolerant of the origins or sex of soldiers, then chances are they
will be, too. Our oath is modeled on the Constitution, which upholds the
precepts of equality. -SMA Glen E. Morrell, "The NCO: More Vital Than
Ever to Readiness." ARMY, Oct 1983, p. 30
Look past color and sex and simply see soldiers. -CPL Johnnie Lee
Smith, in "What Do My Soldiers Look for in Their NCO Leaders?"
Sergeants’ Business, May-Jun 1988, p. 11
Sometimes you have to fight for your opportunities, and determination
and perseverance pay off. When the 1098th Transportation Company’s first
female coxswain was told she could not go on an exercise because she was
female, she came to see me as the company commander. After she said what
she had to say about doing her job and leading her crew, she deployed.
Leaders respect dedication and competence, and will support those who
demonstrate those qualities. -MG Daniel G. Brown, in A Treasury of
NCO Quotations, 1997, no page number
Keeping Soldiers Informed
There’s nothing that bothers soldiers more than not being informed
about what’s going on or what training we’ll be doing. Without lead time
they can’t be expected to react properly. -Platoon Sergeant David A.
Lamberson, in "On Leadership." Soldiers, Mar 1985, p. 31
The worst is when we get no news. -CPL Frederick Pettit, Civil War,
Infantryman Pettit, p. 118
NCOs [must] fully brief soldiers about all aspects of each mission in
case they have to operate alone or in teams. -CSM Autrail Cobb, "JRTC
and Combat Success." NCO Journal, Summer 1991, p. 11
Soldiers who feel informed about what is going on in the organization
feel valued. They tolerate honest mistakes if the leader admits the
error. If the leader tells them everything possible they come to believe
in themselves, their leaders, and the organization. In their eyes
they are the organization. Pride is taken in successes and shared
hardships become a bond. While not recognized then, the uniqueness of
this special experience is rarely forgotten. I was there. -CSM Brent H.
Cottrell, "Keeping the Troops Informed." AUSA files, no date or page
number
It was very obvious, very quickly that the most important thing we
could do to continue the success and the momentum...was to keep people
informed. -CSM Richard B. Cayton, Desert Storm, in TRADOC Pam 525-100-4,
Leadership and Command on the Battlefield: Noncommissioned Officer
Corps, 1994, p. 22
[Soldiers] want to know why they’re doing tasks and how those tasks
fit into the overall mission. -SGM Harold G. Hull, "Good NCOs Change,
Not Good Leadership." NCO Journal, Summer 1994, p. 23 Keep
your men informed: get the word to the man who does the job. -DA Pam
350-13, Guide for Platoon Sergeants, 1967, p. 4
The leader should replace rumor with truth. Rumors are bits of
information that are not based on definite knowledge, and they destroy
confidence because they increase uncertainty. When preparing soldiers
for combat, the leader can begin rumor control by stressing integrity.
When a soldier discovers that his leaders have lied to him once, he
stops believing everything. The leader can also begin an effective
information program through which he should disseminate as much
information as possible. Soldiers must be convinced that they are
getting the whole story- the good and the bad. -1SG Walter D. Stock,
"Leading to Confidence." Infantry, May-Jun 1978, p. 25
The soldier wants to know why.... Credible answers often
require reevaluation of traditional ways of doing things to make sure
that they are based on sound logic and judgment. If so, they should be
explainable. If not, they should be changed. -SMA Silas L. Copeland,
"The NCO Must Grow with Army." ARMY, Oct 1972, p. 25
Part of your job [as PA soldiers] is to interview officials who visit
your unit. Do not allow great soldiers such as the Sergeant Major of the
Army to visit your unit without getting an interview with him. He is a
wealth of knowledge on what’s going on in our Army.... Some helpful
hints that will go a long way as you do your job: Always look like a
soldier. Never visit training unless you dress in the same uniform as
those training. Wear a helmet, load-bearing equipment, and battle dress
uniforms if that is what the soldiers training are wearing. Never show
up in the field riding in the unit sedan wearing the class B uniform to
write an article. Be a part of the training taking place. Lastly, take
pride in yourself, your unit, and your public affairs mission. -CSM Art
Johnson, "Public Affairs Soldiers." INSCOM, May-Jun 1995, p. 33
A good command information program makes good soldiers better
soldiers.... NCOs tend to view public information as something outside
their area of responsibilities and expertise, they, nevertheless, have
an important role to play. Don’t forget that many of the faces seen on
television are young soldiers- and that their appearance and the message
they convey will impact on millions of viewers....